One More Brew Coffee Company appreciates your support. If the coffee you received wasn’t to your taste, please contact us at taste@onemorebrew.net and include your order number and an explanation. We welcome your feedback because we are always looking to improve. Since coffee is a perishable product, there is no need to send anything back. In return, we will send you our OMB sampler set so you can find a coffee you will enjoy. If you still aren’t finding your taste we will provide a 100% money-back guarantee (minus shipping costs).